Refund Policy

Last Updated: 3/25/2026

At Enchanted Oaks Venue, we strive to provide a smooth booking and event experience. Please read this Refund Policy carefully before making a reservation, as it outlines important terms regarding payments, cancellations, and refunds.

1. Deposits
A 25% non-refundable deposit is required to secure your booking. This deposit confirms your reservation and is applied toward your total event cost.

A $1,200 refundable cleaning/damage deposit is also required. This deposit will be refunded within a reasonable time after the event, provided that:

No damage to the property, facilities, or equipment has occurred
The venue is left in the same condition as it was prior to the event
All terms of the rental agreement and venue rules have been followed

Enchanted Oaks Venue reserves the right to withhold all or part of the cleaning/damage deposit to cover repairs, excessive cleaning, missing items, or any violations of venue policies.

2. Cancellations and Refunds

Cancellation 120 days or more before the event: 50% of your deposit will be refunded (we retain 12.5% of the total event cost).

Cancellation within 120 days of the event: The deposit is non-refundable.

No-shows: No refund will be issued under any circumstances.

All cancellation requests must be submitted in writing and are effective as of the date received.

3. Special Circumstances
Refunds outside of the standard policy may be considered solely at the discretion of Enchanted Oaks Venue in exceptional circumstances, such as documented emergencies or venue closure due to unforeseen events. Submission of a request does not guarantee approval. All requests must be made in writing.

5. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be posted on this page with a revised “Last Updated” date and will apply to all bookings made after that date.